Scam Prevention

ZBX is working hard to fight cybercrime and fraud, helping to keep our customers as safe as possible.

We use transaction monitoring, sanctions screening, risk assessment tools, and other fraud prevention measures to identify and prevent fraud, financial crime, and suspicious activity.

Below are answers to a few common questions about fraud and how you can protect yourself.

What is a scam?

A scam is where you are tricked into sending money or digital assets (including cryptocurrencies) to a scammer, who then steals or misuses those funds or assets.

Scammers may impersonate people and organisations you trust, using documents, emails, websites, phone calls, and text messages that appear genuine. They may ask you to download applications, create accounts on investment platforms, or transfer funds to cryptocurrency wallets that they control.

Many victims are contacted through social media, messaging applications such as WhatsApp, Telegram, or Signal, online dating platforms, or investment and trading groups. Many scams promise unusually high returns or claim to provide access to exclusive investment opportunities that are not available to the general public.

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I've been scammed and the transaction details mention ZBX. What should I do?

If you believe you have been affected by fraud or a scam, we strongly recommend that you notify your bank or financial institution immediately. They may be able to assist you in preventing further losses or recovering funds where possible.

You should also report any suspected fraud or scam to your local law enforcement agency.

If you wish to report suspected fraud involving ZBX, please contact our Support Team through our official support channels and provide as much information as possible, including:

• Transaction IDs
• Wallet addresses
• Screenshots
• Relevant communications
• Dates and amounts involved

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I've been contacted by someone claiming to represent ZBX. How do I know this communication is legitimate?

Check the source

Legitimate communications from ZBX will only come through our official communication channels.

We urge you to exercise caution and verify a sender's identity before responding to any communication claiming to be from us.

We will never ask you to:

• Disclose your password or one-time passcodes.
• Disclose full authentication credentials.
• Share your private keys or recovery phrases.
• Provide confidential information through social media platforms.
• Move funds to a "safe account".
• Transfer funds or digital assets for "verification purposes".
• Install remote-access software on your device.
• Grant access to your account to any third party.

If anyone claiming to represent ZBX asks you to do any of the above, you should treat the communication as suspicious.

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How do I spot a scam?

Scammers employ a range of tactics:

Creating urgency

Pressuring you to act quickly, such as claiming an offer is limited, that your account is at risk, or that payment is needed immediately.

Promising high returns

Offering unusually high or guaranteed profits, often linked to cryptocurrencies, trading strategies, staking programmes, AI-powered trading systems, or other trending investment opportunities.

Pretending to be trusted people

Impersonating banks, regulators, government authorities, colleagues, friends, family members, or legitimate company representatives.

Building trust over time

Using social media, messaging applications, or online communities to build relationships before introducing investment opportunities or requesting money.

Using emotional manipulation

Exploiting personal relationships, emergencies, or hardship situations to encourage victims to send funds or digital assets.

Exclusivity

Claiming opportunities are available only to a selected group of investors or by invitation only.

Looking professional

Using sophisticated websites, contracts, mobile applications, documents, and marketing materials to appear legitimate.

Payment redirection

Asking you to send funds to new or alternative bank accounts or wallet addresses, often at short notice, while claiming it is necessary for security, compliance, or operational reasons.

Using complex language

Overloading you with technical terms or complex explanations to sound credible and discourage further questions.

Asking for more over time

Encouraging increasingly larger deposits by showing fake profits, false account balances, or fabricated investment returns.

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How can you protect yourself from scams?

Be cautious

Be wary of offers promising guaranteed profits or "get rich quick" opportunities.

Don't rush

If you feel pressured to act urgently, stop and independently verify the request before proceeding.

Check identities

Research companies and individuals before sending money or digital assets. Review websites, email addresses, phone numbers, and online information carefully for inconsistencies, misspellings, or suspicious details.

Protect personal information

Do not share passwords, authentication codes, private keys, recovery phrases, or sensitive personal information with anyone.

Keep control of your accounts

Never allow another person to open, manage, or operate financial accounts or cryptocurrency wallets on your behalf unless they are properly authorised and verified.

Avoid remote access

Do not install remote-access software that gives strangers access to your devices, accounts, or financial information.

Known counterparties

Exercise caution when sending money or cryptocurrencies to individuals you have only met online, including through social media platforms, messaging applications, or online groups.

Payment requests

Be cautious of unexpected requests for money or instructions to change payment details, particularly when those requests create urgency.

Look out for recovery scams

If you have been scammed, fraudsters may contact you claiming they can recover your lost funds or assets in exchange for an upfront payment.

Be aware of emotional pressure

Romance, friendship, emergencies, or personal hardship stories are commonly used to influence financial decisions.

Use secure communication

Do not click on links or download attachments from unexpected messages, especially those requesting payments, account details, or login credentials.

Ask for advice

If in doubt, speak to someone you trust or contact ZBX directly using verified contact details.

Review transactions carefully

Double-check payment details, wallet addresses, recipient information, and transaction amounts before sending funds or digital assets.

Cryptocurrency transactions are generally irreversible once confirmed on the blockchain.

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Stay Safe

Fraud and scams continue to evolve, but staying informed and exercising caution can significantly reduce your risk.

If you believe you have encountered fraudulent activity involving ZBX, please contact our Support Team immediately through our official support channels.

Remember: ZBX will never ask for your password, recovery phrase, private keys, or request that you transfer assets to a "safe account." Always verify before you trust.