1. Sign in securely
- Log in to your ZBX account.
- Ensure Two‑Factor Authentication (2FA) is enabled before making any withdrawals.
2. Navigate to “My Assets”
- From your dashboard, go to My Assets.
- Click on Withdraw.
3. Select Bitcoin (BTC)
- In the list of available tokens, choose BTC (Bitcoin).
- Confirm you are withdrawing the correct asset — BTC is different from wrapped or tokenized versions (WBTC, BTCB, etc.).
4. Enter the destination address
- Copy the BTC deposit address from the receiving wallet or exchange.
- Double‑check the address carefully — Bitcoin addresses are long, and one mistake means your BTC could be lost permanently.
- BTC withdrawals must use the Bitcoin network. Do not attempt to send BTC via Ethereum (ERC20) or other chains unless the destination explicitly supports wrapped BTC.
5. Enter the withdrawal amount
- Type the amount of BTC you want to send.
- Check the minimum withdrawal limit (varies by platform, often 0.001 BTC).
- Review the network fee — Bitcoin transaction fees depend on blockchain congestion.
6. Confirm and verify
- Review all details:
- Recipient address
- Network (Bitcoin mainnet)
- Amount
- Fee
- Click Confirm.
- Complete 2FA verification (SMS, authenticator app, or email code).
7. Track your transaction
- Your withdrawal will appear in Transaction History.
- Copy the TxID (transaction hash) and check it on Blockchain.com Explorer or Mempool.space to monitor progress.
- BTC transfers usually take 10–60 minutes, depending on the fee paid and network congestion.
Best Practices
- Always verify the destination address — use copy/paste, never type manually.
- Check fees before sending — higher fees mean faster confirmations.
- Test with a small amount first when sending to a new wallet.
- Keep your private keys safe — never share them.
- Be patient — Bitcoin confirmations depend on miners and can take longer during peak times.
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